Useful information about Vietnam visa in 2018

Terms and Conditions of Service

Terms and Conditions of Service

(Visaonlinetovietnam.com) Please read these terms and conditions of service before using VisaOnlinetoVietnam.com by using this site, by sending or delivering your application(s), and/or other documents (s) to VisaOnlinetoVietnam.com, you acknowledge reading and accepting these terms & conditions and agree not to violate our policies.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaOnlinetoVietnam.com may modify these Terms & Conditions.

1. PROCESSING TIME AND SERVICE COMPLETION
The processing time for Vietnam visa approval letter by Visaonlinetovietnam.com is 2-3 working days (normal service) or 1 working day (urgent service) except Saturday and Sunday (weekend). The processing time should be started to calculate from the next business day after the documents and the payment are delivered to Visaonlinetovietnam.com. Visaonlinevietnam.com will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.

Our service is completed once the letter of approval is sent to the email address you provided during the application process. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee. You are required to notify us if you do not receive the letter in time, if no email informing us that you do not receive the letter within 3 working days at least prior to the validity visa date, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.

*Guarantee visa ( Immediately service case in Time off, Sat, Sun or Holidays): you must send details flight on arrival after your payment for our arrangement guarantee visa at the airport without mistake happen.

2. Fees and Payments
You agree to pay all fees and charges for the service offered by VisaOnlinetoVietnam.com (including “service fee” and “stamping fee”). Requirements and fees related to the processing of Vietnam visas are subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.

3. For visa cancellation after payment:
The Vietnam Immigration Dept runs a no refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with VisaOnlinetoVietnam.com that you contact us immediately to prevent any unnecessary cost being incurred. Once an application for an Approval letter has been made by us with the Immigration Dept, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VisaOnlinetoVietnam.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

4. Refund Policy
If for any reason you wish to cancel a service before your information was received by VisaOnlinetoVietnam.com, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into “processing” and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.

Emergency case: Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at airport/Embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this.

5. Privacy
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement. See the details of our privacy statement: https://visaonlinetovietnam.com/privacy-policy

6. Communications
By using this site and our services you give VisaOnlinetoVietnam.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.

7. Review and payment
If you apply Urgent/Emergency Visa on Saturday, Sunday or local public holiday; the service will be delivered on the next Monday (working hours is calculated from 9:30AM). In case you insist in arriving in Vietnam on Saturday, Sunday or public holiday; you are advised to immediately to contact us to upgrade the paid service into Guarantee Visa with extra payment.

Privacy Policy

Privacy Policy

It is the policy of  VisaOnlinetoVietnam.com to protect and preserve the privacy of its users and clients, and the confidentiality of the information they provide, subject to conditions described below. To demonstrate our commitment to privacy we encourage all of our current and prospective users to read this Privacy Statement carefully before using the system.

This privacy statement discloses what information we gather, how we use it, and how to correct or change it. It is our intention to give you as much control as possible over your privacy in regard to your Information. Be assured that we will not disclose Personal Information to third parties without your consent. By using our site, you agree to the terms of these Terms and Conditions

Terms and Conditions and our Privacy Statement. VisaOnlinetoVietnam.com reserves the rights to expand and/or modify this Statement at any time.

1. Security

VisaOnlinetoVietnam.com is committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. Our security certificate has been verified by Comodo Group (USA), using the best commercially available encryption on the Internet. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered.

2. Information
We take measures to ensure that the information you provide is recorded accurately and completely. We provide you with access to your personal information at all times for correcting or modifying that information where appropriate.

a. Information Collected
From/about Clients is used exclusively for the purpose of providing better service. It is never released to third parties except when expressly permitted by the clients. Any information you provide is completely confidential and will be protected from unauthorized use.

b. Financial Transactions
Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and is used only to complete the appropriate transactions. Our database stores only the last four digits of your credit card to complete the verification and approval process.

c. Cookies
VisaOnlinetoVietnam.com uses cookies to recognize our clients when they visit our site. That allows us to customize their experience on our website. You may need to have cookies “turned on” or enabled in the browser you use in order to register. But if you choose to disable cookies you still will be able to navigate the site. Cookies do not store any personal information. All the information is entirely confidential and is never sold or seen outside of the company. Vietnam-Visa.com may display links or advertisement of /to other sites and companies that may also use cookies. In such cases, VisaOnlineVietnam.com  cannot be held responsibility for any and all information that these parties collect through the use of cookies. You are hereby advised to familiarize yourself with privacy policies and information sharing standards of these sites as they may be different from VisaOnlineVietnam.com’s policies and standards

d. System information
VisaOnlinetoVietnam.com reserves the rights to collect and store such information as IP address, browser type or operating system type. All the information is highly confidential and will be used exclusively for system administration purposes. This information helps diagnose problems, monitor traffic, and site usage.

e. E-mail
VisaOnlinetoVietnam.com uses e-mail to notify our members or clients about changes in the status of their applications, changes in the database, on our website, or when new services or features are added. As part of the service, VisaOnlinetoVietnam.com may send e-mails notifications whenever there are special discounts, new products added, or new features developed. Our e-mail list is confidential and is never sold or given to third parties.

f. Change or Modify Your Information
You can change or modify your profile at any time by using your client ID (login) and password. This approach guarantees the safety of your information. Please immediately report any unauthorized use of your client ID (login) / password or computer equipment. VisaOnlinetoVietnam.com is not responsible for any damage, loss or change of information resulting from an unauthorized use of your client ID (login) /password or computer equipment.

3. Disclaimer
Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall VisaOnlinetoVietnam.com be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. VisaOnlinetoVietnam.com hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages.

Accordingly, VisaOnlinetoVietnam.com, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. VisaOnlinetoVietnam.com contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such websites.

4. Summary
By accessing this site and using its services, you unconditionally agree to the terms of this Privacy Statement and our Terms and Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of  VisaOnlinetoVietnam.com. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.

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