Terms and Conditions of Service

Terms and Conditions of Service

Effective for all users of VisaOnlineToVietnam.com

Please carefully read the following Terms and Conditions before using VisaOnlineToVietnam.com. By accessing this website, submitting your application, or sending any related documents to us, you confirm that you have read, understood, and agreed to comply with all the terms outlined below. If you do not agree with any part of these terms, please discontinue use of our services immediately.

1. Processing Time & Service Completion

  • Normal Service: 2–3 working days.
  • Urgent Service: 1 working day.
    (Excluding weekends and Vietnamese public holidays.)

Processing time is calculated from the next business day after receiving full payment and complete application documents.

Our service is considered complete once the visa approval letter is emailed to the address provided during your application. If you do not receive the letter, you must notify us at least 3 business days before the visa’s start date. Otherwise, we will consider the service completed.

⚠️ Note: We are not responsible for incorrect email addresses or delays caused by failure to inform us of non-receipt.

Guarantee Visa (for weekends, holidays, or off-hours): You must provide your full arrival flight details after payment to arrange the approval letter accurately.

2. Fees & Payments

By using our services, you agree to pay:

  • Service fee (based on processing speed).
  • Stamping fee (payable upon arrival in Vietnam).

Fees and requirements may change without prior notice. You are responsible for reviewing updated information before applying.

3. Cancellation Policy

All Vietnam visa applications are processed by the Vietnam Immigration Department, which operates under a strict no-refund policy once your application is submitted.

If you wish to cancel:

  • Before submission & payment: Full refund available.
  • After submission to Immigration: No refund possible.

Please ensure all personal details are correct. We are not responsible for denial or visa issues caused by incorrect or false information provided by applicants.

4. Refund Policy

Refunds are only available in the following cases:

  • Cancellation before we receive your information or payment.
  • Failure on our part to deliver the approval letter on time (for guaranteed cases only).

No refunds will be issued for:

  • Changes of mind after visa is under processing.
  • Incorrect personal details supplied by the applicant.
  • Delays caused by Immigration, email issues, or missed notifications.

📞 In urgent cases (e.g., issues at the airport), please call us immediately via hotline. Failure to do so may result in your forfeiture of any refund or support rights.

5. Privacy Policy

Your privacy is important to us. By using our services, you also agree to our Privacy Policy, which governs how we collect, use, and protect your data.

6. Communication Consent

By using this site, you agree to receive communications from VisaOnlineToVietnam.com via:

  • Email
  • Phone
  • Messaging apps (e.g., WhatsApp)

These may include important service updates, promotions, or customer support.

7. Weekend & Holiday Visa Applications

Visa applications submitted on weekends or public holidays will be processed on the next working day (from 9:30 AM).

If you must arrive on a weekend or holiday, please contact us immediately to upgrade to Guarantee Visa Service (additional fee applies).

For questions or urgent support, please contact us:

📧 Email: sales@visaonlinevietnam.com
📱 WhatsApp: (+84) 968 18 77 18
📞 USA Hotline: +1(972)-666-0676
🌐 Website: https://visaonlinetovietnam.com

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